In the realm of Lean Six Sigma, understanding customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This graphical representation deconstructs complex processes into smaller, controllable elements. The CTQ Tree highlights those characteristics that are absolutely essential to customer satisfactio

In today's dynamic market landscape, understanding your customers' needs and desires is paramount for success. Gathering customer feedback provides invaluable insights into their perceptions, preferences, and pain points. This step-by-step guide will assist you to effectively unveil the voice of your customers and leverage it to drive business grow